Terms & Conditions

1. Introduction

Welcome to A.H. Pokharna Jewels. These Terms & Conditions govern your access to and use of the A.H. Pokharna Jewels website, including browsing products, creating an account, placing orders and using other services available through the website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.

2. About Our Website

A.H. Pokharna Jewels operates an online jewellery retail platform through which customers may browse and purchase jewellery and related products.

Products available on the website may include earrings, necklaces, bracelets, rings, jewellery boxes, studs and other jewellery products.

3. Eligibility

By using this website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under applicable law.

If you are placing an order on behalf of a company or another organization, you represent that you have the authority to bind that organization.

4. Website Account

Certain features of the website may require you to create a customer account.

When creating an account, you agree to provide accurate and current information and to keep your account credentials confidential.

You are responsible for activities carried out through your account. Please notify us promptly if you believe your account has been accessed without authorization.

5. Product Information

We make reasonable efforts to display product descriptions, images, prices and other product information accurately.

However, colours, textures and appearance of jewellery products may vary depending on your device, screen settings, lighting conditions and photography.

Product specifications, designs, availability, prices and other details may be changed or updated without prior notice.

6. Product Availability

All products displayed on the website are subject to availability. Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

We reserve the right to limit quantities, discontinue products or cancel an order where a product is unavailable or cannot reasonably be supplied.

7. Prices and Taxes

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, promotional offers or other charges will be displayed or communicated as applicable during the ordering process.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where appropriate, cancel an affected order.

8. Orders

Placing an order through the website constitutes an offer to purchase the selected products subject to these Terms & Conditions.

An order is subject to acceptance and availability. We reserve the right to accept, reject or cancel an order for legitimate reasons, including product availability, pricing errors, payment issues, suspected fraud or incorrect customer information.

Order confirmation and related communications may be sent to the email address or mobile number provided by you.

9. Payment

Payment for orders must be completed through the payment methods made available on the website or otherwise communicated by us.

Payment processing may be handled by third-party payment providers. You agree to provide accurate and valid payment information and to comply with the terms of the applicable payment provider.

We are not responsible for failures, interruptions or errors caused by third-party payment systems, subject to applicable law.

10. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Delivery times are estimates and may vary depending on product availability, destination, logistics providers, weather conditions, holidays and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

For detailed information regarding shipping and returns, customers should refer to the applicable Shipping & Returns policy published on the website.

11. Order Cancellation

Cancellation of an order may be subject to the status of the order, processing stage and the applicable cancellation policy.

If an order has already been processed, packed or shipped, cancellation may not be possible and the applicable return process may apply.

12. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to the applicable Shipping & Returns policy and any product-specific conditions.

Certain products may be subject to special return, exchange or hygiene-related restrictions where permitted by applicable law.

Customers should inspect products upon delivery and contact us promptly if they receive an incorrect, damaged or defective item.

13. Jewellery Care

Jewellery products should be handled and maintained according to appropriate jewellery-care instructions.

Damage resulting from improper use, accidents, chemicals, water, perfumes, cosmetics, excessive force, normal wear and tear or failure to follow care instructions may not be covered under applicable return, replacement or warranty policies.

14. Customer Responsibilities

Customers agree to provide accurate information when creating an account, placing an order or contacting us.

Customers must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce viruses, malware or other harmful code.
• Interfere with the normal operation or security of the website.
• Use another person's account or personal information without authorization.
• Copy, reproduce or commercially exploit website content without appropriate permission.

15. Intellectual Property

Unless otherwise stated, all content available on this website, including logos, text, product descriptions, photographs, graphics, website design and other materials, is owned by or licensed to A.H. Pokharna Jewels or its respective owners.

You may not reproduce, distribute, modify, publish, transmit or commercially exploit website content without prior written permission.

16. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs or other content, you agree that such content must not be unlawful, misleading, abusive, defamatory, offensive or infringe the rights of another person.

We reserve the right to remove content that violates these requirements or applicable law.

17. Promotional Offers

Promotional offers, discounts and coupon codes may be subject to additional terms, eligibility requirements, validity periods, minimum purchase requirements or product exclusions.

Unless otherwise stated, promotional offers cannot be combined with other offers and may be modified or withdrawn without prior notice.

18. Newsletter and Marketing

By subscribing to our newsletter, you may receive information about new products, promotions, offers and other updates from A.H. Pokharna Jewels.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

19. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services and external websites.

Third-party services operate under their own terms and policies. A.H. Pokharna Jewels is not responsible for the content, availability, policies or practices of third-party websites or services, except where liability cannot lawfully be excluded.

20. Website Availability

We make reasonable efforts to maintain the availability and security of our website. However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend, modify or discontinue any part of the website for maintenance, technical reasons, security reasons or other legitimate business purposes.

21. Disclaimer

The website and its content are provided for general information and shopping purposes.

While we make reasonable efforts to provide accurate information, we do not guarantee that all website content, product descriptions, images or other information will always be complete, current or error-free.

22. Limitation of Liability

To the maximum extent permitted by applicable law, A.H. Pokharna Jewels shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or inability to use the website.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

23. Privacy

Your use of this website is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, store and protect personal information.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

24. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, government restrictions, strikes, transportation disruptions, technical failures, telecommunications failures, pandemics or other events beyond reasonable control.

25. Changes to These Terms

We reserve the right to update, modify or replace these Terms & Conditions at any time.

Updated terms will be published on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms, subject to applicable law.

26. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in Ahmednagar, Maharashtra, India.

27. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or our services, please contact us.