Privacy Policy

1. Introduction

Welcome to A.H. Pokharna Jewels. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how A.H. Pokharna Jewels ("we", "us", "our") collects, uses, stores and protects information when you visit or use our website, create an account, place an order, subscribe to our communications or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us when using our website or purchasing our products.

This information may include:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Account login information
• Order and purchase details
• Product preferences
• Information submitted through contact forms
• Information provided while requesting customer support
• Any other information voluntarily submitted by you

3. Account Information

If you create an account on our website, we may collect information necessary to create and manage your account.

This may include your email address, password and other information associated with your account.

You are responsible for keeping your account credentials confidential and for notifying us if you believe that your account has been accessed without authorization.

4. Order and Transaction Information

When you place an order through our website, we may collect information required to process and fulfill your order.

This may include:

• Order number
• Products purchased
• Quantity and price
• Billing information
• Shipping information
• Delivery details
• Order history
• Communication related to your order

Payment transactions may be processed through third-party payment providers. We may not directly store complete payment card details on our servers.

5. Payment Information

Payments made through our website may be handled by third-party payment gateways or payment service providers.

These providers may collect and process payment information in accordance with their own privacy policies and security practices.

We recommend reviewing the privacy policies of the applicable payment service provider before completing a transaction.

6. How We Use Your Information

We may use the information collected from you for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Processing payments through applicable payment providers
• Arranging delivery and shipment of products
• Providing order updates and tracking information
• Responding to customer inquiries
• Providing customer support
• Handling returns, exchanges and product-related requests
• Improving our products, website and customer experience
• Sending newsletters and promotional communications where permitted
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Complying with applicable laws and regulations

7. Newsletter and Marketing Communications

If you subscribe to our newsletter or promotional communications, we may use your email address to send information about new products, offers, promotions and other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, improve user experience and understand how visitors use our website.

Cookies may also be used to maintain shopping cart functionality, customer sessions, login sessions and other essential website features.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

9. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected by our hosting provider, website platform or analytics services.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring webpage
• General website usage information

This information may be used for security, analytics, troubleshooting and improving website performance.

10. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment processing providers
• Shipping and logistics providers
• Website hosting and technology providers
• Website analytics providers
• Customer support service providers
• Professional advisors and service providers

We may also disclose information when required by applicable law, court order, governmental authority or legal process.

11. Shipping and Delivery Information

To fulfill your orders, we may provide relevant customer information, such as your name, address, contact number and order details, to shipping or logistics providers.

Such information is shared only to the extent reasonably necessary to deliver your purchased products and provide related services.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of each third-party website or service that you visit or use.

13. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no Internet transmission or electronic storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

14. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, process orders, maintain business and financial records, resolve disputes, prevent fraud and comply with applicable legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and business requirements.

15. Children's Privacy

Our website is intended for general consumers and customers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

16. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include requesting access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and limitations.

To make a privacy-related request, please contact us using the contact details provided below.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.